WebRTC solutions
Anywhere
We supply you with geographic telephone lines in the area where your business is located.
Anytime
Thanks to the WebRTC technology on which Sword is based, you can configure the reception of your calls in any place, be that fixed, mobile or IP.
On any device
Get Sword app and start making and receiving calls using your PC, mobile, tablet or SmartTV.
Teamwork from anywhere
With no need for plugins or additional software, Trident gives employees the freedom to connect to their business phone system, manage multiple calls, log in to a queue and transfer calls.
Call routing
Each member of the team has its own direct telephone number and extension, which can be accessed from the web, as well as from a tablet or mobile phone.
Dynamic call control
Trident gives you real-time caller information so you can respond in the most appropriate way in each case.
WebRTC ACD
Natural Language Recognition
The use of Natural Language Recognition allows you, as a company manager, to take full control of the content of the conversations that take place on any of your business phone numbers.
Call recording
Ensure your services quality, accuracy and proficiency. Review easily and securely your customers’ requests and resolve quickly customers’ disputes.
Call monitoring
Audit in real time your employees and your contact centre. Barge calls or whisper agents on how to attend to customers while they are answering or making calls.